Voice-first incident response for on-call teams.

Incigent is a voice runbook copilot for outages and major alerts. It helps responders capture the incident, retrieve the right runbook context, and prepare a clean handoff without tab-hopping across tools.

Open Incigent See workflow scope

Platform scope

Voice-led public-service guidance.

Core pillars

Hands-free incident capture

Responders can speak the failing service, symptom, and impact instead of pausing to fill forms during the first minutes of an outage.

One-next-step guidance

Incigent keeps each reply short and operational: identify impact, check recent change, decide mitigation, then move forward.

Runbook retrieval plus memory

Qdrant retrieves the right runbook and preserves reusable context like the affected service, environment, and communication channel.

Structured handoff

The product ends with a usable incident brief, not just a chat log, so responders can hand off faster to Slack, Jira, or PagerDuty workflows.

One step

Public service

Speak once. Get the next route.

24/7

Product focus

Built around one urgent, believable workflow.

Incigent is intentionally narrow. It focuses on the live incident-response loop that teams already struggle with: understand what is failing, retrieve the right context, capture impact, decide mitigation, and produce a brief others can act on.

A responder can start with a spoken line like 'Checkout latency is spiking in production after deploy.'
The assistant responds with one next action instead of a long generic answer.
The right panel fills into a structured incident brief while the conversation continues.

See team impact

Workflow engine

Voice, retrieval, and handoff stay in one assistant loop.

Incigent uses Vapi for live voice, Qdrant for runbook and postmortem retrieval, and OpenRouter for incident classification and structured extraction. The result is a faster path from alert to useful next step.

Vapi handles the live microphone loop and spoken replies.
Qdrant stores runbooks, prior incident context, and reusable responder memory.
The backend converts voice into a structured incident brief with checklist and mitigation state.

Open incident workspace

Voice engine

Memory

Qdrant keeps the task context.

Voice and text stay on one engine.

FAQ

Common questions about Incigent

These answers describe the live product as it exists today: a voice-first incident copilot designed to help teams get useful next steps and cleaner handoffs during outages.

Who is Incigent built for?

Incigent is built for SaaS companies, platform teams, SREs, DevOps teams, and on-call responders who need a faster way to retrieve runbooks and structure incident context.

What does the assistant do during an incident?

It captures the affected service, symptoms, environment, severity, customer impact, and mitigation path while retrieving relevant runbook context and producing a structured incident brief.

Does it replace PagerDuty, Jira, or Slack?

No. Incigent is a response copilot, not a replacement for incident tooling. It prepares context and handoff material that teams can send into their existing tools and channels.

How does Qdrant help here?

Qdrant stores runbooks, postmortem lessons, and reusable responder context so the assistant can retrieve the most relevant operational guidance for the current incident.

Why voice-first for incident response?

During an outage, responders are already switching between dashboards, logs, and team chat. Voice reduces extra typing and helps teams capture the right information without another form-heavy UI.

What is the business model?

The clearest model is B2B software for engineering teams, sold per engineer per month or as a team license, with premium tiers for integrations, security controls, and incident analytics.